Request Closure of your account and deletion of your personal information

You can submit a request for us to permanently close your Trodly account and delete your personal information.

To submit a request to close your Trodly account and delete your personal information, please fill the form with account email below:

Note: If you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close.

A confirmation notification will be sent to the email address associated with your account or via text message. You'll need to reply within 5 days to verify your request.

You can also write to us at, though we will be very sad, we will definitely process your request.


Do I need to submit multiple requests to delete multiple data entries?

No, you don’t need to submit multiple requests. A single request for data erasure is sufficient. Based on eligibility criteria, PayPal determines which data can be erased (as per regulatory laws and retention policies) and will inform you accordingly.

Can erased information be retrieved at a later time?

No, once data has been erased, it can’t be recovered. The erasure is permanent.

Can I withdraw a data erasure request?

No, it isn’t possible to withdraw an erasure request, and it’s irreversible.

How can I request the erasure of data related to a closed account?

If your account is closed, all related data will be automatically erased once the required retention period has elapsed. This period starts from the date the account was closed. However, you can still request the erasure of their data by contacting Customer Service via phone or chat.

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